Booking Policy

1. Card Surcharge: A small payment processing fee of 1.65% is added to card all payments. We do accept all Master and Visa Cards, as well as cash payments. 

2. Appointment Availability: While we strive to accommodate all appointment requests, please note that availability is subject to change. The appointment slots displayed during the booking process are based on the most up-to-date information, but there may be instances where appointments need to be rescheduled or modified due to unforeseen circumstances. If we do need to reschedule your appointment we will be in contact with you using the phone number provided when booked. We appreciate your understanding and flexibility in such cases.

3. Appointment Confirmation: Once you make a booking, we will send you a confirmation notification via email. It is essential to review the details of your appointment and contact us immediately if you notice any discrepancies. 

4. Choosing the wrong service: In the event of booking an incorrect service, we may find it necessary to reschedule or cancel your appointment to uphold fairness and guarantee adequate time for service completion. Please note that if you reserve the wrong service, you will be charged based on the service provided, not the one initially booked. Should you require assistance in determining the appropriate service for your needs, we encourage you to reach out to us for clarification prior to booking. 

5. Cancellation and Rescheduling: We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. We kindly ask that you provide us with at least 2 hours advance notice to cancel or modify your appointment. This allows us to offer the vacant slot to other customers. Failure to provide sufficient notice may affect your future booking privileges.

 6. Service Satisfaction: We are committed to providing exceptional service and meeting your grooming needs to the best of our abilities. If you have any concerns or issues regarding your appointment or the service provided, please communicate them to our staff promptly. We value your feedback and will make every effort to address your concerns satisfactorily.

7. Health and Safety Policy: Service Refusal: We are committed to maintaining a safe and healthy environment for all our clients and staff. To uphold this commitment, we must respectfully refuse service to any customer who is visibly sick or displaying symptoms of illness. Please do not come into Rogue Barbershop if you are unwell. 

If you are feeling unwell, please understand that we cannot serve you at this time. We encourage you to reschedule your appointment for when you are feeling better. This policy ensures that we can protect the health of everyone in our community.