Shipping Policy

1. Processing Time:

• All orders are processed within 1 business days (excluding weekends and holidays) after receiving payment.
• Please note that orders may be delayed during peak seasons or promotional events.

2. Shipping Rates:

• Standard Shipping is a flat rate of $15
• Express Shipping is a flat rate of $19
• Free shipping is available for orders over a certain amount, as specified on our website.

3. Shipping Carriers:

• We use reputable carrier Australia Post to ensure reliable and timely delivery. 

4. Domestic Shipping within Australia

• Standard shipping typically takes 3-7 business days.
• Express Shipping typically takes1-3 business days. 

5. International Shipping:

• Unfortunately we are unable to ship internationally, we do wish to change this in the future.  

6. Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.
• Use the provided tracking number to monitor the status of your shipment.

7. Order Changes and Cancellations:

• Contact us immediately if you need to make changes or cancel your order. Once the order has been processed, changes may not be possible.

8. Lost or Damaged Items:

• If your item has been lost in transit, please contact us so we can raise a case with Australia Post. 
• If your package arrives damaged, please contact us within 30 days with photos of the damaged goods.

9. Returns and Exchanges:

• Refer to our Return Policy for information on returns and exchanges.

10. Contact Information:

• If you have any questions or concerns about your order, please contact our customer service on email hello@roguebarbershop.com.au